Hangzhou Bycon Industry Co., Ltd.
After-sale Service

News

After-sale Service

AS a customer-oriented company, we try to put ourselves in customer's position and carry out daily operations in an efficient manner.
To us, sold machines is not the end of the deal but the start of a partnership and friendship.

  • A well organized the professional sales-support team
  • Export to more than 40 countries
  • OEM orders and customers' drawing are welcome
  • NO MOQ
  • Up to 1-year quality warranty
  • Quick response
  • Rapid parts supply for after service

FAQ

  • Q General Questions

    Could I Put My LOGO On It?

    Yes,As long as the order quantity reach to the MOQ.

    Could I Paint My Own Colour?

    Yes,As long as the order quantity reach to the MOQ.

    Could I Order Trail Small Order?

    Yes,we have no MOQ for standard version products. The price is different from different order quantity.

    What Is The Delivery Time?

    Normally 15-30days after payment in general condition.

    What Points Need To Be Confirmed Before Placing The Order?

    Voltage and frequency,Plug type.

  • Q Core Drilling

    How Many Holes Can I Drill Out Of One Bit?

    It is impossible to say how many holes you will get out of a bit.  There are several factors beyond our control that impact bit performance. 
    They include:
    A) Speed – If the speed is too high the bit will glaze. If the speed is too low the job will take too long.
    B) Water – Not too little and not too much. The right amount removes slurry and keeps the cut clean.
    C) Steel – Slows the cutting process. Maintaining drill motor speed is important. Don't push the bit too hard! Maintain a consistent speed.
    D) Bond Specs – How the diamonds are bonded to the barrel is important. A soft bond is good for concrete, and a hard bond is good for asphalt. Using the incorrect bond will greatly decrease your bit life.
    E) Proper Alignment – This means the rig must be properly anchored. A rig can be anchored with concrete anchors, vacuum base or post jack. Standing on the rig is dangerous and not acceptable.
    F) Operator Experience - An experienced operator knows how to get the most out of a bit!


    Can I Use My Drill Stand To Fit Your Drill Motor/Drill Motor To Fit Your Drill Stands?

    Yes.it is no problem,our standard drill motor/drill stands with same hole distance as the WEKA,Cardi,Dr.Bender.


    Is The Diameter Of Your Bits Id (inside diameter) Or Od (outside diameter)?

    All of our bits are od (outside diameter). The majority of our customers are concerned with the size of the hole they have after drilling. A few of our customers are concerned about the core sample that they pull out. For those customers the general rule of thumb is add 1/4" to the od to get your id (ex: 6 1/4" od bit will give you about a 6" core sample). It's important to understand not all bits are made the same and there can be some variance.


    Why Does The Circuit Protector On My Core Drill Keep Shutting Off?

    Most likely this is happening because you are using the wrong size extension cord. We always recommend using a 2.5MM2 extension cord.


  • Q Sawing And Grinding

    What Are The Important Details In Selecting A Blade/Grinding Wheel And Shoes?

    There are lots of things to be concerned with when purchasing a blade/grinding wheel and shoes.
    The right blade/grinding wheel and shoes makes a job much easier.
    A) Bond Specs – How the diamonds are bonded to the diamond tools is important. A soft bond is good for hard materials (concrete, pavers, granite, etc), and a hard bond is good for abrasive materials (asphalt, limestone green concrete, cinder block, etc). Using the incorrect bond will greatly decrease your tools life.
    B) Saw Horsepower - Make sure your diamond tools is rated for the horsepower on your saw. This detail is often overlooked. A saw that has too much horsepower will use up a tool prematurely.  
    C) Cooling Technique - Will you cool the diamond tools with water or air? We suggest water. Make sure you have enough. If you use air you must allow the tool to cool every few feet of cut by running it at full speed outside of the cut.
    D) diamond tools Life vs Cutting Speed - Typically, there is an inverse relationship between cutting speed and life. If the operator makes a change, such as increasing cutting pressure to make a blade cut faster, blade life will tend to be shortened as a result. Likewise, if an operator wants to extend the blade's life, he can reduce cutting pressure and cut slower.


Acceptance of Orders

All orders are subject to acceptance by BYCON and shall be binding only when accepted in signature and stamp. 

Warranty Info

We love our manufacturer's and stand with them in providing you the best in warranty coverage. 
BYCON warrants all of its diamond tools and equipment against defects in material and workmanship for a period of one (1) year from the date of shipment to Customer.  If you have a problem with your products that is caused by a manufacturer's defect,then BYCON will replace that item with a new one FREE OF CHARGE.
The warranty process may require that the item be sent to the manufacturer or a certified service center for inspection. In most cases, warranty claims must be filed by the customer directly with the manufacturer.
Determination of the applicability of any warranty claim will be made after the product is inspected by our Warranty Claims Department. The warranty does not cover any tool which is determined to have been used in an improper application, subjected to negligent abuse, improperly mounted, altered, involved in a non-application accident or miscellaneously damaged. The responsibility of BYCON under this Warranty is limited to repair or replacement at our option. 

Merchandising

List prices, specifications, designs, images, terms, and discounts are subject to change without notice. All prices are in U.S. dollars.

To us, your satisfaction is our final purpose.